Things to know

General Terms & Conditions

Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings for the Natura Luxury Suites Parga (the “property”) are accepted. The Terms & Conditions below are for bookings made directly via the property’s website or through its alternative direct reservation channels.

By using this Site, you agree to be bound by these terms and conditions.

We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.

Payment Policy

A valid Credit Card is required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property. Please refer to the payment policy stated during the reservation procedure to be informed of your reservation’s specific payment policy.

Cancellation Policy

Each rate booked at Natura Luxury Suites Parga, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. The property reserves the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, the property also reserves the right to cancel or amend bookings if they do not adhere to its terms & conditions. Please refer to the cancellation policy stated during the reservation procedure to be informed of your reservation’s specific cancellation policy.

Pricing Errors

Natura Luxury Suites Parga reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.

Foreign Currency

Payments will be made only in the hotel's local currency. Other currencies used during the booking procedure are shown only for informative reasons.

Relocation

In the rare unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertaking to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest. The alternatives offered are at the property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.

Disclaimers

The information and material contained in this website and the booking engine are believed to be accurate and complete at the time of their posting. Although Natura Luxury Suites Parga and its affiliates attempt to ensure that all information and material remain current and accurate, they are subject to change without notice, we do not warrant their accuracy, completeness and currency at all times. In addition, we do not warrant the accuracy, adequacy or completeness of software algorithms and expressly disclaim liability for errors or omissions in any software algorithms. No warranty of any kind, implied, express or statutory, including but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, merchantability, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.

As a condition of your use of this website, you warrant to Natura Luxury Suites Parga  that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although Natura Luxury Suites Parga  may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, Natura Luxury Suites Parga  is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law Natura Luxury Suites Parga  will fully cooperate with any law enforcement authorities or court order requesting or directing Natura Luxury Suites Parga  to disclose the identity of anyone posting any such information or materials.

Exclusion of Liability

In no event will Natura Luxury Suites Parga  will be liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information or for expenses arising in connection with this website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Natura Luxury Suites Parga  is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by Natura Luxury Suites Parga 

Insurance

Natura Luxury Suites Parga  strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Links to Third Parties

Natura Luxury Suites Parga  does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Natura Luxury Suites Parga   provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Natura Luxury Suites Parga  of the linked website or any information contained in it.

Governing Law and Jurisdiction

The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Greece and it is governed by the laws of Greece.

Guest Information

At Natura Luxury Suites Parga we understand the importance of privacy and are committed to adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by Natura Luxury Suites Parga in the course of transacting business with an individual.

The Privacy Protection Policy does not apply to information regarding Natura Luxury Suites Parga corporate customers. However, such information is protected by other Natura Luxury Suites Parga policies and practices and through contractual arrangements.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

By making a reservation or by using Natura Luxury Suites Parga services.

By providing it to us in communications regarding service delivery such as comment forms.

By providing the information to us by participating in a marketing initiative.

By visiting our website or/and booking engine.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION

When making a reservation or using Natura Luxury Suites Parga services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.  We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth upon check-in.

Natura Luxury Suites Parga may use the information you provide to send you offers and information about Natura Luxury Suites Parga services.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to Natura Luxury Suites Parga, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS CONTACT FORMS

Information provided to us will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the hotel management team and the hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

Contact forms are stored for a reasonable period of time in our system, one (1) year maximum, for security reasons yet for improved service quality.

BY VISITING OUR WEBSITE OR/AND OUR BOOKING ENGINE

We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your device’s web browser for record-keeping purposes. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. Natura Luxury Suites Parga and our booking engine use cookies to recognize visitors when they return to our sites. Once we know it’s you, we can customize your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

You may refer to our booking engine’s Privacy Policy for detailed information regarding the Cookies used by the booking engine.

If you do not wish to have data relating to your visits to our websites collected through the third parties mentioned above, you may opt-out by visiting the third parties opt-out pages, or through our dedicated cookies policy section in the footer of  our website.

WHY WE COLLECT PERSONAL INFORMATION

To establish and maintain a responsible commercial relationship with you and to provide ongoing service.

To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.

To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.

To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.

To meet legal and regulatory requirements.

WHEN DO WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only in these limited circumstances:

We may disclose a guest’s personal information to a person who, in the reasonable judgment of Natura Luxury Suites Parga, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.

Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.

Personal information may be shared with a third party retained by Natura Luxury Suites Parga to perform functions on its behalf such as reservations handling, data processing or storage, guest surveys or research.

Personal information may be shared with an agent retained by Natura Luxury Suites Parga to evaluate a customer’s credit worthiness or in order to collect a customer’s account.

Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Natura Luxury Suites Parga it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by Natura Luxury Suites Parga to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

PRINCIPLES

Natura Luxury Suites Parga will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.

Natura Luxury Suites Parga will never sell, rent, distribute nor make public your personal information in any way.

Natura Luxury Suites Parga will protect your personal information with appropriate security safeguards.

Natura Luxury Suites Parga will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.

Natura Luxury Suites Parga will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.

Natura Luxury Suites Parga will honor your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at Natura Luxury Suites Parga, using ‘Unsubscribe’ as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information, please contact our Privacy Officer (contact@naturaparga.com).

Change of our Privacy Policy

If we decide to change our privacy policy, we will post any changes on this page of the site so that you always know how we use the information we collect and under what circumstances we disclose it to others.

Contact

You can contact us anytime either regarding clarifications on our privacy policy or regarding questions you may have on the use of your personal information:

e-mail: contact@naturaparga.com

Phone number:  +30 2684031736

Address: Falopa 0, Parga, 48060